Effective Date: July 1, 2026
Last Updated: July 14, 2026
Watson Livery LLC (“Watson Livery,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit our website, request transportation services, communicate with us, or otherwise interact with our business.
By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Information You Provide to Us
We may collect information that you voluntarily provide when you:
Request a quote or reservation
Submit a website contact form
Call, text, or email us
Schedule transportation
Make a payment
Provide feedback or communicate with customer service
This information may include:
Your name
Email address
Telephone number
Pickup and drop-off locations
Travel dates, times, flight information, and itinerary details
Passenger count and transportation preferences
Billing information
Communications and special instructions
Information about another passenger when you arrange transportation on their behalf
Please only provide information about another person when you have permission to do so.
Information Collected Automatically
When you visit our website, we or our service providers may automatically collect certain technical information, including:
Internet Protocol address
Browser and device type
Operating system
Pages visited
Referring website
Date and time of access
Approximate geographic location
Website interactions and navigation activity
This information may be collected through cookies, pixels, analytics tools, server logs, and similar technologies.
Payment Information
Payments may be processed by a third-party payment processor. Watson Livery may not directly receive or store complete payment-card numbers. Payment providers process information according to their own privacy policies and security practices.
2. How We Use Information
We may use collected information to:
Respond to inquiries and provide quotes
Schedule, coordinate, and complete transportation services
Confirm reservations and communicate trip updates
Process payments and maintain transaction records
Communicate with passengers, clients, drivers, vendors, and authorized representatives
Provide customer service
Improve our website, services, fleet operations, and customer experience
Maintain the safety, security, and integrity of our operations
Detect or prevent fraud, misuse, and unlawful activity
Maintain business, tax, insurance, and regulatory records
Enforce our agreements and policies
Comply with legal obligations
Send promotional communications where permitted by law
3. Text Messages and Telephone Communications
When you provide a telephone number, you authorize Watson Livery to contact you regarding inquiries, reservations, trip coordination, service updates, and customer support.
Depending on your interaction with us, communications may include calls or text messages concerning:
Reservation confirmations
Driver arrival information
Pickup or itinerary changes
Flight or scheduling coordination
Payment or customer-service matters
Message and data rates may apply. Consent to receive promotional text messages is not a condition of purchasing transportation services. You may opt out of promotional text messages by replying STOP. You may reply HELP for assistance.
Transactional messages that are necessary to complete an active reservation may continue where permitted by law.
4. Cookies and Analytics
Our website may use cookies and similar technologies to:
Enable essential website functions
Remember preferences
Understand website traffic and performance
Identify technical issues
Measure the effectiveness of marketing
Improve the website experience
We may use third-party analytics services, such as Google Analytics or similar providers. These providers may collect information about your device and website activity according to their own privacy policies.
Most browsers allow you to block, limit, or delete cookies through browser settings. Disabling cookies may affect certain website functions.
Where required, we may provide a cookie banner or other method for managing nonessential cookies.
5. How We Disclose Information
We may disclose information to the following categories of recipients:
Service Providers
We may share information with companies that perform services on our behalf, including:
Website hosting providers
Booking and dispatch platforms
Payment processors
Email, telephone, and text-message providers
Analytics providers
Customer-management systems
IT and cybersecurity providers
Accountants, insurers, attorneys, and professional advisers
These providers may access information only as reasonably necessary to perform services for Watson Livery.
Drivers and Transportation Partners
We may provide reservation and passenger information to Watson Livery drivers, affiliated transportation providers, subcontractors, or other authorized partners when necessary to coordinate and provide requested transportation.
Legal and Safety Disclosures
We may disclose information when we reasonably believe disclosure is necessary to:
Comply with a law, subpoena, court order, or lawful government request
Protect the rights, property, safety, or security of Watson Livery, our passengers, drivers, employees, or others
Investigate fraud, misconduct, security incidents, accidents, or unlawful activity
Establish, exercise, or defend legal claims
Business Transactions
Information may be transferred in connection with a merger, financing, acquisition, reorganization, sale of assets, or similar business transaction.
6. Sale and Targeted Advertising
Watson Livery does not sell personal information for money.
We may use analytics or advertising technologies that could be considered “selling,” “sharing,” or processing personal data for targeted advertising under certain state privacy laws. Where legally required, eligible users may request to opt out of these activities.
We will update this section if our practices change.
7. Data Retention
We retain personal information only for as long as reasonably necessary to:
Provide requested services
Maintain reservation and customer-service records
Satisfy tax, accounting, insurance, contractual, and legal requirements
Resolve disputes
Protect safety and security
Enforce our agreements
Retention periods may vary based on the type of information and the reason it was collected. When information is no longer reasonably needed, we may delete, anonymize, or securely dispose of it.
8. Data Security
Watson Livery uses reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, misuse, or destruction.
No website, electronic transmission, or storage system can be guaranteed to be completely secure. You should avoid sending highly sensitive information through ordinary email, text messages, or unsecured website forms.
9. Your Privacy Choices and Rights
Depending on your location and applicable law, you may have the right to request that we:
Confirm whether we process your personal information
Provide access to certain personal information
Correct inaccurate information
Delete certain information
Provide a portable copy of certain information
Opt you out of targeted advertising, qualifying sales, or certain profiling
Limit or withdraw consent for certain processing
Review an appeal of a previously denied privacy request
These rights may be subject to legal exceptions and may not apply in every situation.
To submit a privacy request, contact us using the information in the “Contact Us” section below. Please include your name, contact information, the nature of your request, and enough information for us to locate the relevant records.
We may need to verify your identity before completing a request. An authorized agent may submit a request where permitted by law, but we may require proof of authorization.
We will not unlawfully discriminate against you for exercising an applicable privacy right.
10. Connecticut Residents
Connecticut residents may have rights under the Connecticut Data Privacy Act when that law applies to Watson Livery’s processing activities.
Eligible Connecticut residents may request access, correction, deletion, or portability of certain personal data and may opt out of qualifying sales, targeted advertising, or profiling.
If we deny an eligible Connecticut privacy request, you may appeal the decision by contacting us and stating that you are submitting a Privacy Request Appeal. We will respond as required by applicable law.
11. New York Residents
Watson Livery maintains reasonable safeguards designed to protect private information belonging to New York residents in accordance with applicable New York data-security requirements.
New York residents may contact us with questions about our collection, use, retention, or protection of their personal information.
12. Children’s Privacy
Our website and transportation-booking services are not directed to children under 13. We do not knowingly collect personal information online directly from children under 13 without appropriate parental consent.
A parent, guardian, school, organization, or other responsible adult may provide information concerning a minor when arranging transportation on the minor’s behalf.
Contact us if you believe a child has submitted personal information to us without proper authorization.
13. Third-Party Websites and Services
Our website may contain links to websites, maps, payment services, social-media platforms, booking systems, or other services operated by third parties.
Watson Livery does not control the privacy, security, or content practices of those third parties. We encourage you to review their privacy policies before providing information.
14. Email Marketing
Where permitted by law, we may send occasional emails concerning Watson Livery services, updates, or promotions.
You may unsubscribe from promotional emails by following the unsubscribe instructions included in the message or by contacting us. We may still send non-promotional communications concerning active reservations, payments, customer-service matters, or legal notices.
15. Do Not Track and Browser Privacy Signals
Some browsers offer “Do Not Track” settings. Because there is not a single universally accepted standard for these signals, our website may not respond to every Do Not Track request.
Where required by applicable law, we will process recognized universal opt-out signals, such as Global Privacy Control, as requests to opt out of qualifying sales or targeted advertising.
16. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, services, or legal obligations.
When we make changes, we will revise the “Last Updated” date at the top of this page. Material changes may also be communicated through the website or other appropriate means.
Your continued use of the website after an updated policy becomes effective constitutes acknowledgment of the revised policy.
17. Contact Us
Questions, concerns, or privacy requests may be directed to:
Watson Livery LLC
Email: [email protected]
Phone: (845) 464-8178